Privacy Policy
Privacy Policy
Effective Date: 14 July 2026
RehabX ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website or engage with our services.
What Information We Collect
We may collect personal information including your name, email address, phone number, postal address, information provided through enquiry, referral or contact forms, information relevant to providing rehabilitation or related services, and any other information you choose to provide to us.
We may also collect non-identifiable information such as your browser type, device information, IP address and website usage statistics.
How We Collect Information
We collect personal information when you contact us by email or through our website, submit a referral, request information about our services, subscribe to communications (where applicable), or otherwise interact with our website.
Where reasonable and practical, we collect information directly from you.
How We Use Your Information
We use your personal information to respond to enquiries and referrals, provide and manage our services, communicate with you regarding your enquiry or referral, improve our website and services, meet our legal and regulatory obligations, and maintain our business records.
Disclosure of Personal Information
We may disclose your personal information to our employees and authorised contractors who require the information to perform their duties, healthcare professionals or service providers involved in delivering services where appropriate, third-party service providers who assist with website hosting, IT support or business operations, and government or regulatory authorities where required by law.
We do not sell or rent your personal information to third parties.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and analytics services to better understand how visitors use the site and improve user experience.
You can choose to disable cookies through your browser settings, although doing so may affect the functionality of the website.
Access and Correction
You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
RehabX
Email: referrals@rehabx.com.au